Customer Service

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Our Customer Service Commitment

We are committed to providing our customers with the best possible service every time they shop with us. We do everything we can to make them feel welcome, respected and comfortable. Our focus is and always will be to provide our customers with a great experience and to continually maintain our strong and lasting relationship with them. We ask all of our people to always use good judgment and to treat customers in the manner that they would like to be treated.

Returns & Exchanges

We stand behind our goods and services and want you to be satisfied with them. We’ll always do our best to take care of customers—our philosophy is to deal with you fairly and reasonably; we hope you will be fair and reasonable with us as well.

International Orders

International orders are currently not accepted.

Special Delivery Locations

• Shipments to APO/FPO addresses can be accommodated, but require additional processing time prior to shipping, as well as after delivery to the military post office.  Contact customer service at info@flatterbox.com to complete this transaction.
• Orders shipping to Alaska and Hawaii require 1 additional day to deliver.
• Rural domestic addresses require 1 or more additional days to deliver.

Method of Payment

We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

At this time we can’t accept cash, CODs, checks, money orders or gift certificates for online purchases.

State and Local Sales Taxes

Taxes that appear in your online order confirmation are estimated. The actual taxes charged to your credit card will be calculated based on the applicable state and local sales taxes when your order is shipped.

The terms contained herein are subject to change as the taxation of online transactions is continually evolving. Flatterbox strives to comply with state and local tax laws as they exist currently and continues to monitor and update its taxation policies as those laws change.

States Where Flatterbox Collects Sales Taxes

Orders shipped to PA will have all applicable local and state sales taxes added to your total order, and to your shipping charges where appropriate.

States Where Flatterbox Does Not Collect Sales Taxes

Flatterbox does not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase may be subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases.

You may have a tax obligation in states where Flatterbox does not collect sales tax. Details of how to report these taxes may be found at the websites of your respective taxing authorities.